Intercom Live Chat platform is an excellent medium that enables businesses to build robust communication with their customers and new visitors. You would find more about this in the Intercom review analysis.
It brings more engagement, support, and acquires clients through its targeted emails, bot-based algorithm, integrated help desk, and in-app as well as push messages.
So, if you are running an online business and considering Intercom to be your Helpdesk partner, then stay with us you’ll get to know a lot about it.
Toward the end of this Intercom review, I’ll also show a step-by-step guide on how to take advantage of the 14-days free trial of this live chat software.
Intercom live chat software is designed to help the sales, marketing, and support teams for interactive communication with the customers and visitors.
Its interface looks like a normal messaging app that you use every day. It has a chatbot feature that can be installed on any page of your website or app to chat with customers with automated messages even when they are offline.
It also stores your users’ data and allows you to organize and notify them about your latest changes. Intercom software collects much useful information like the user’s email address, the time when signed up, first and last seen on your platform, etc.
Moreover, It allows you to see where your users come from, the number of times they have visited your platform, their time zone, and information about their social profiles and operating system. The Intercom mobile app lets you track the “last seen” on iOS and Android devices.
The application is easy to use as well as set up. It offers many other features like client context-keeping, group conversations, call-out collaborations, chat volume management, CRM integration, scheduling, routing, and qualification.
With the help of this tool, a business can easily see a boost in its growth by building fast and good customer relationships. Even the most well-known companies across the world use Intercom software for driving growth through customized client communications, bots, and chat.
As of now, Intercom has more than 30,000 paying customers all over the world. Start-ups like General Assembly, ZenPayroll, and Invision, and public companies like Ancestry.com, New Relic, and Shopify use this software.
Let’s have a look at some of the benefits that Intercom provides to its users.
Ease of Use
As I mentioned before the software is easy-to-use and it feels like using a normal messaging app. So, people with basic technical knowledge find it easy to install. As soon as you sign up for its free trial or purchase its premium plan, you would get access to the platform.
Team Inbox Module
Intercom offers several chat modules in one platform and that what makes it even easier for the companies to reach their potential customers, resolve their doubts, send on-board emails, and deliver informative articles on the go.
The inbox module or the chat messenger is given access to the sale, marketing, and customer support team. To the customers, it shows a live chat icon on different pages of your website. So, when the customer has any doubt, they can easily click on the icon to ask their question.
Whereas on the backend to the team it shows a notification that someone is asking for any type of help. So, when the team member logs into the inbox, it will display all the users that you have chatted before with on the left side of the page, the current conversation in the middle, and useful information about the customer in question on the right.
Capture More Leads
Intercom lets you engage your leads instantly through targeted messages. With the help of this software, you can pass the potential visitor to a salesperson while keeping the conversation in sync.
Performance And Analytics
This Live chat software lets you track your progress in real-time. Where you can get information like click-through rate, open rates, and reports on new conversations, the performance by volume, busiest period, number of replies sent, conversations closed, responsiveness metrics and conversation ratings, and ratings from customers. During our Intercom review process, we find that you would get the best in class services.
It also provides data on the number of leads, new leads created, average first response time to leads, Salesforce leads; if you’ve created the Intercom/Salesforce integration, and more. So, you can easily focus on everything and take the necessary action to improvise your campaigns.
You can easily integrate Intercom software with tools like Salesforce, Marketo, and others to sync data and automate workflows. Intercom also has support for different types of integrations such as Analytics, Automation, Conversation management, CRM, Data & Enrichment, Issue tracking & ticketing, Lead capture, Marketing automation, Phone & video, Scheduling, Screen capture, Surveys & Feedback.
Service & Support
Whenever you need any type of support, you can browse to the help center for product guides and other articles and also join the webinars or contact support by email and chat.
Moreover, Intercom also provides training courses that help the support and sales teams gain experience in using live chat software.
In its Accelerate and Scale plan, it offers 24/7 prioritized tech support and a dedicated relationship manager. The Scale plan also includes personalized training sessions and ongoing product consultation.
Intercom Key Features
- Easy to use
- Stylish chat widget
- Event-Triggered Email
- Mobile Optimized Emails
- Social media Integration
- Virtual Assistant
- Workflow Management
- Customizable Branding
- Website Visitor Tracking
- Customizable CTAs
- In-depth Analytics Tracking
- Lead Database Integration
- Performance Metrics
- Multiple language support
Intercom Pricing and Plans
Intercom pricing plays an important role in Intercom review. Intercom pricing revolves around 3 types of service.
- Conversational Marketing
- Conversational Engagement
- Conversational Support
For each service, the pricing split into three category
Conversational Marketing: For this service, the Essential Plan stays at $87/month and the Pro Plan costs $153/month. Whereas for the Premium Plan, you have to contact their support team as it includes many customized features which you can select as per your requirement.
Conversational Engagement: For this service, the Essential and Pro Plans cost $49/month and $75/month respectively. Similarly, for the Premium plan, you have to chat with their support team.
Conversational Support: For this service, you have to $38/month for Essential Plan and $78/month for the Pro Plan, and for the Premium Plan you have to approach their support team.
Intercom pricing also includes an All-In-One feature which costs like that of Conversational Marketing. Moreover, there are some useful add-Ons for which you have to spend some extra bucks.
How to Get Intercom Free Trial?
The free trial is the best way to test software to see how it will speed up your workflow as per its promise.
Signing up for the Intercom free trial is very easy. It allows you to the software for 14 days.
Follow these steps to get that benefit.
Step – 1: Open the Intercom website and click on Pricing at top of the homepage.
Step – 2: Then select the service you are looking for your business.
Step – 3: After that select, a plan and hit the “Try Free” button. However, a free trial only available for Essential and Pro Plans.
Step – 4: Then on the next page it asks you to create an account. You can continue with your Google account or create a separate one for Intercom.
Step – 5: After you complete the account creation process, it will ask you to submit your Company name, Employee strength, and Phone Number (optional). Then click the “Register” button.
Step – 6: On the next page, it will show a quick overview of the features that will available for you in this free trial. If you want, you can also add any add-ons or simply click on the “Continue without add-ons” button.
Step – 7: Then enter your credit card details and card location to start using Intercom’s free trial.
That’s it in this Intercom review. I have covered almost all aspects of this Live Chat Software that are required to be known from a user’s perspective. To examine the effectiveness of this software, go and try the free trial, It is opened for everyone. After that If you are satisfied with its performance then go after the paid plan as per your business requirement.