LiveChat is one of the most widely used chatting software. Having live chat software installed on a website allow users to directly communicate with the business.
In this LiveChat review post, we would analyze this software and find out the benefits. I have something for you in the end.
I will show you how to get LiveChat free trial for 14-days. No credit card required for this.
So let’s get started.
LiveChat is an integrated chat and help desk software that allows companies of all sizes to chat with their visitors and customers.
This software can be embedded into a website and allow users to communicate with the agents via a chat window. This way your potential customers can chat directly on your websites and in real-time.
There are three main components of LiveChat software. An operator application, web-based control panel, and web-based chat window. The operator application has a cross-platform compactable. This means you can log in and chats with visitors through desktop and mobile devices.
Not only live chat, but you would also get features like ticketing, work scheduling, advanced reporting, file sharing, multiple branding, chat surveys, team management, geo-tagging, co-browsing, email marketing tool integration, customer engagement, third party service integration, data security, and more.
It provides an in-depth analytics feature where you can see the performance of your website and chat history. Big companies like Samsung, PayPal, McDonald, Acer, etc. are using this platform for their various operations.
In addition to that, it is available in all major languages including English, German, Portuguese, Spanish, etc.
Let’s discuss some of the major benefits of LiveChat.
Ease of use
Once you purchased a plan, you would get access to the platform. There is a web version as well as for all the leading platforms.
We love how they have placed all the options in the menus and all over the places. You would get a clean and easy-to-use interface to manage the whole thing.
Wide range of chat tools and features
You would get a wide range of tools that helps you to provide excellent customer support.
LiveChat has several features that allow you to chat faster. Everything that your customers are typing in real-time is visible to you before they hit the send button. You can search for an answer in the database of answers and respond in seconds.
Use tags to your chat so that they can be tracked later. This is also helpful for filtering chats based on the tags.
Instead of text messages, you can send buttons and clickable links. If you are selling products then send cards that contain an image, a title, a description, and up to three buttons.
Full help desk functionality
While other live chat software offers only live chat functions with a little extra, LiveChat has many more. You would get a full-fledged ticketing system inside the platform.
Customers need not wait in a long queue to chat live with the support team. One can quickly create a ticket and submit it. Support staff can see the ticket and reply and solve the query.
Team management is a very useful feature that comes with this software. You can create as many agent accounts as you can and the process is very simple.
Divide your agents into groups to assign different kinds of customer service activities like sales and support. You can route chats to a specific department automatically.
Use the chat supervision feature to work with your teammates and supervisors. Define the roles of each member and privileges on your team.
Full customization option
LiveChat allows you to customize the chat widget so it matches your website’s design. Set the theme color, position, and give it your brand look.
Customize agent profiles (set the name, title, and profile picture) to make your live chat more personal.
It supports 45+ languages that help your international customers chat in their native language. You would also get the option to add KnowledgeBase to the chat widget to encourage visitors to search for answers.
Report and analytics
Analyze the performance of your support team through an extensive analytics tool that keeps track of everything.
- The analytics shows
- The number of chats your team handles every day
- Missed chats
- Grating conversation
- Response time
- Chat duration
- Customer satisfaction with individual agents
- Chat engagement
- And more
All the reports can be saved and exported as a CSV file. It can also keep track of email supports and ticket supports.
If you want to use live chat on your eCommerce site then you would get an option for this as well. You can show the product list in the chat window and encourage visitors to make a purchase.
The sales tracker lets you calculate the conversion from your chat. Whenever a chat leads to a sale it automatically adds the order value and order ID to the tracker.
Before start, a chat, ask the user to fill a short form. This will help you to keep track and if the visitor doesn’t buy at that time, you can send them personalized emails. This also helps you to know the exact product he/she is looking for.
As soon as the chat started you would have the complete data of visitors. You can see the location, visited pages, device, IP address, etc. This helps you to give better product recommendations.
You can also connect CRM and other eCommerce services to see additional data. LiveChat provides easy integration with 170+ platforms, analytics tools, and CRMs.
At the time of research for the LiveChat review post, I wanted to know the security features that come with this software.
Fortunately, it comes with the highest level of security. Each chat connecting to LiveChat servers is encrypted with the military-grade 256bit SSL protocol.
You can set limits to the LiveChat app to specified IP addresses so that agents can’t misuse it.
Google sign-in and 2 step verification option add more security layers. If you don’t want to show card details in the chat then you can enable the option that encrypts it.
Support is a vital part of any service. LiveChat has an award-winning customer support team and you can reach out to them.
You can contact them via live chat, email, phone, and ticket. They also have an extensive knowledge base having answers to most of your queries.
LiveChat key features
- Easy to use
- All chat features you ever needed
- Integrate live chat feature in your website or app
- Send buttons, cards, and widgets in the chat window
- Drag and drop files to send them on chat
- Encourage visitors to reply via clickable and ready-made answers
- Chat widget customization
- Automatic chat routing to respective agents
- 45+ language support
- Add KnowledgeBase to the chat widget
- In-depth reports and analytics
- Each chat is encrypted with a 256bit SSL protocol
- Extra level of security with Google Sign in and 2 step verification
- Easy integration with 170+ tools
- Built-in ticketing system
- Special features for eCommerce sites
- Advanced team management features
- Messaging channels
- Automate your customer service with ChatBot
Let’s see the LiveChat pricing structure and plan details as it is an important part of our LiveChat review.
LiveChat comes with 4 plans. Starter, Team, Business, and Enterprise
Starter – $16 per agent per month with annual billing
Team – $33 per agent per month with annual billing
Business – $50 per agent per month with annual billing
Enterprise – It has custom pricing and you need to contact their support team
How to get LiveChat free trial?
At the beginning of this LiveChat review post, I promised to show the method.
Check the below steps to get LiveChat free trial.
Step 1: Click on this special link (coupon code is already applied) to grab your 30 days LiveChat free trial.
Enter your email ID and click on the Sign UP Free button.
Step 2: You need to create a free account to continue. Enter basic details and click on the Create Account button.
Step 3: Then you will see a page like the below image. Here LiveChat asking you who will install this software on your website.
If you will install the software on the website then choose the option named Install LiveChat Yourself. Basically, you need to add a bit of code to your website or configure the integration. It is very easy and takes less than 2 minutes. If you have a developer then choose the option Send code to developer.
Otherwise, you can simply skip this step for now.
Step 4: On the next screen it will ask you to connect with Facebook. You may do it now or skip it as well.
Step 5: On the next step it will ask you to invite people to your team. Or simply click on the Continue without team.
You are now ready to use LiveChat full features for the next 30 days.
- Cloud Hosted
- Open API
So these are some of the things you need to know about LiveChat software. In this LiveChat review post, we have covered all the necessary things you need to know about.
To say frankly LiveChat is the best live chat software we have ever tested. Use our special link that avails you an extra discount on any plan.